Cancel Your Subscription

You can cancel automatic renewal through Subscription Management in your nova-packs account.

Cancellation timing

Complete cancellation before your trial ends or your next scheduled charge to avoid that charge.

Access after cancellation

Canceling stops future renewal. Your paid membership access remains available until the end of the current paid billing period.

Important

Deleting a browser shortcut, signing out, or no longer using nova-packs does not cancel your subscription. A support request is not confirmation of cancellation. Check Subscription Management for the current status of your subscription.

If you cannot access Subscription Management, contact support@nova-packs.com using the email address associated with your account.

Support response and confirmation

We aim to acknowledge your request within 2 business days. Once we have the information needed to review it, we aim to provide a decision or progress update within 5 business days. We will reply to your account email with the result or explain any further information needed. These are service targets, not a promise of bank settlement time.

For cancellation requests, our acknowledgment means the request has been received, not that renewal has stopped. We will confirm the outcome, effective cancellation status and access end time after processing. You can also check Subscription Management. If you do not receive an acknowledgment within 2 business days, follow up at support@nova-packs.com. Automated email confirmations are not currently available.