Contact nova-packs about reading, accounts, subscriptions, payments, refunds, accessibility, or general questions.
Support email
When contacting support, include the email address associated with your account and a clear description of the issue. For a book or chapter problem, include the relevant page link.
Do not send passwords, verification codes, full payment-card details, or other unnecessary sensitive information.
Copyright and content complaints
Copyright, intellectual-property, likeness, and content complaints may be sent to the same address: support@nova-packs.com. Please include the information listed on the Copyright page.
Operator
Operator: HONG KONG BELLINA TECH LIMITED.
Address: Room B53, 2/F, Phase 1, Kwai Shing Industrial Building, 36–40 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong.
Support response and confirmation
We aim to acknowledge your request within 2 business days. Once we have the information needed to review it, we aim to provide a decision or progress update within 5 business days. We will reply to your account email with the result or explain any further information needed. These are service targets, not a promise of bank settlement time.
For cancellation requests, our acknowledgment means the request has been received, not that renewal has stopped. We will confirm the outcome, effective cancellation status and access end time after processing. You can also check Subscription Management. If you do not receive an acknowledgment within 2 business days, follow up at support@nova-packs.com. Automated email confirmations are not currently available.