Refund Policy

Eligibility, exclusions, and the process for requesting a refund.

Last updated: September 28, 2026

This Refund Policy applies to subscriptions purchased directly through nova-packs. It does not limit refund or cancellation rights that cannot be excluded under applicable law.

1. Voluntary refund eligibility

You may request a voluntary refund when all of the following conditions are met:

  • You contact support@nova-packs.com within 14 days of the initial purchase.
  • You submit the request before the end of the first subscription period.
  • The request concerns a technical defect or a material content problem.
  • You provide enough information and supporting evidence for us to review the issue.

We will review the request and notify you whether it is approved or rejected. Submitting a request does not confirm that a refund has been approved or completed.

Billing errors and missing access

Report duplicate charges, incorrect charges, payment without the promised access, or a renewal charged after cancellation was confirmed. These issues are reviewed separately from the voluntary refund conditions above and are not restricted to the initial 14-day period or first subscription cycle.

We will check the transaction, cancellation and access records. Confirmed duplicate or incorrect charges, including renewals that should not have occurred after cancellation, will be corrected and the amount charged in error refunded. If payment succeeded but access was not delivered, we will restore the access owed or provide an appropriate refund if we cannot resolve the issue. The remedy and any full or partial refund will be explained in our response.

Approved refunds are returned through the original payment method where supported. We will notify you of approval or rejection and the reason, and confirm when a refund has been submitted. Submission is not the same as receipt by your bank; settlement time depends on the payment provider and bank.

2. Requests generally not covered

The exclusions below do not restrict remedies for confirmed billing errors or missing paid access described above, or mandatory legal rights. Otherwise, voluntary refunds are generally not provided for:

  • A change of mind, personal preference, or dissatisfaction based only on subjective expectations.
  • Financial reasons, including not wanting to continue paying.
  • Claims that the user did not notice the displayed price, trial conversion, automatic renewal, or paid nature of the Service.
  • A failure to cancel before the next charge when the renewal terms were displayed.
  • Digital content or membership access that has already been delivered and used, unless the content or Service is defective or applicable law requires a refund.

3. How to request a refund

Email support@nova-packs.com from the address associated with your account and include:

  • The account email.
  • The date and amount charged.
  • A transaction or order reference, if available.
  • A clear description of the billing, access, technical or content problem.
  • Relevant screenshots or links that do not expose sensitive payment information.

Never send passwords, verification codes, or full payment-card details.

4. Cancellation is separate

A refund request does not automatically cancel a subscription. Use Subscription Management to cancel automatic renewal. You may cancel at any time to prevent later renewals, even if a refund request is not eligible or is rejected.

5. Statutory rights

Consumer laws in your location may provide additional rights. Where a mandatory cooling-off or withdrawal right applies, it may end after digital content or immediate service performance begins with any consent and acknowledgment required by law. Nothing in this Policy removes rights that cannot lawfully be waived.

6. Contact

Website: https://nova-packs.com/

Refund requests: support@nova-packs.com

Support response and confirmation

We aim to acknowledge your request within 2 business days. Once we have the information needed to review it, we aim to provide a decision or progress update within 5 business days. We will reply to your account email with the result or explain any further information needed. These are service targets, not a promise of bank settlement time.

For cancellation requests, our acknowledgment means the request has been received, not that renewal has stopped. We will confirm the outcome, effective cancellation status and access end time after processing. You can also check Subscription Management. If you do not receive an acknowledgment within 2 business days, follow up at support@nova-packs.com. Automated email confirmations are not currently available.